Shipping policy

1. Shipping Methods

1.1. We offer worldwide shipping services for orders of custom PS5 controllers. The shipping methods available will be displayed during the checkout process on our website.

 

2. Order Processing Time

2.1. Once an order is placed and payment is confirmed, we will begin processing the order within 5 days. This processing time includes customization, quality checks, and building the controller.

 

3. Shipping Time

3.1. The average shipping time for international orders is estimated to be between 4 to 9 business days. Please note that this is an average estimate and actual shipping times may vary depending on factors such as the destination, shipping carrier, customs clearance, and unforeseen circumstances.

 

4. Shipping Cost

4.1. The shipping cost for each order will be calculated during the checkout process based on the destination, package weight, and selected shipping method. The customer will be responsible for covering the shipping costs unless otherwise stated.

 

5. Shipment Tracking

5.1. Once the order has been shipped, we will provide a tracking number via email or through the customer's account on our website. Customers can use this tracking number to monitor the progress of their shipment.

 

6. Customs and Import Duties

6.1. International shipments may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are separate from the shipping cost and are the responsibility of the customer. It is recommended to check with local authorities for more information regarding potential fees.

 

7. Order Modifications and Address Changes

7.1. Once an order has been placed, modifications or changes to the shipping address may not be possible. It is the customer's responsibility to ensure that the shipping address provided during checkout is accurate and complete. Any additional costs incurred due to address errors or changes may be the responsibility of the customer.

 

8. Non-Delivery or Lost Packages

8.1. In the rare event of a non-delivery or lost package, please contact our customer support team as soon as possible. We will work with the shipping carrier to investigate and resolve the issue. However, we are not liable for any packages that are confirmed as delivered by the shipping carrier.

 

9. Shipping Restrictions

9.1. We reserve the right to impose shipping restrictions on certain products or to specific locations based on legal requirements or carrier limitations. If an order cannot be shipped to the specified address, we will notify the customer and provide any available alternatives.

 

10. Contact Information

10.1. If you have any questions, concerns, or inquiries regarding our shipping policy or the status of your shipment, please contact our customer support team at info@zybargaming.com.