Refund policy

Effective Date: 

1. Warranty Coverage

1.1. We are committed to providing high-quality custom controllers. As part of our commitment, we offer a 60-day warranty on our products. This warranty covers any malfunctioning or discoloration issues that arise when you receive your custom controller.

1.2. The warranty period begins on the date of delivery and extends for 30 days.

2. Refund Eligibility

2.1. To be eligible for a refund under the warranty, the following conditions must be met:

• The issue must be related to a malfunction or discoloration that occurred upon receiving the custom controller.
• The custom controller must be in its original condition and show no signs of physical damage, misuse, or tampering.
• Proof of purchase, such as a receipt or order confirmation, must be provided.

3. Refund Process

3.1. If you encounter a malfunction or discoloration issue with your custom controller within the warranty period, please contact our customer support team at info@zybargaming.com. You will be required to provide your order information, a detailed description of the issue, and any supporting evidence, such as photographs or videos.

3.2. Our customer support team will assess your refund request and may provide troubleshooting assistance to resolve the issue. If the issue cannot be resolved, they will provide further instructions on how to proceed with the refund process.

3.3. In some cases, we may require you to return the custom controller for inspection. If this is necessary, we will provide you with a return shipping label and detailed instructions.

4. Refund Issurance

4.1. Upon receipt and inspection of the returned custom controller or review of the provided evidence, we will determine if the refund is eligible.

4.2. If the refund is approved, we will initiate a refund to your original payment method within 5 days. Please note that the processing time for refunds may vary depending on your payment provider.

4.3. If the refund is not approved, we will inform you of the reasons for the decision and provide any available alternatives or options for resolving the issue.

5. Non-Refundable Situations

5.1. The warranty does not cover issues that arise due to:

• Damage caused by misuse, neglect, or unauthorized modifications.
• Normal wear and tear of the custom controller.
• Customer dissatisfaction with design choices made during the customization process.

6. Changes to the Refund Policy

6.1. We reserve the right to update or modify this refund policy at any time. The revised version will be effective and replace any prior versions upon posting on our website.

7. Contact Information

7.1. If you have any questions, concerns, or requests regarding this refund policy or the refund process, please contact our customer support team at info@zybargaming.com